Change of mind
Returns for change of mind are accepted in line with the terms displayed during checkout and outlined in your order confirmation.
Returns
Returns & Exchanges
We want you to be fully satisfied with your garment. In accordance with your statutory rights, we accept returns on items returned in their original, unworn condition. If something is wrong, please reach out to our team so we can assist.
Wrong or faulty item
If there is an error with your order, please contact support@bag.dog with your order details and photos. We will resolve it promptly.
Garment Issues
If you experience any physical issue with a piece (such as dye transfer or construction defects), stop wearing it and get in touch with support immediately.
Inspected Returns
Returned clothing is checked before any refund, exchange, or resale decision.